These are the terms and conditions that apply when you buy goods from us online (Online Shopping Terms). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our website www.rmsperformance.co.za, the terms and conditions that apply to customers who buy on credit using their credit cards, the terms and conditions relating to delivery and returns.
2. When you buy goods from us online, you agree to these terms and conditions and that we may send invoices to you electronically.
3. When you register as an online shopper, you will have to choose a password. You will be asked for your user name and password every time that you shop online with us. It is your responsibility to keep your user name and password private. New Generation Switchgear and or www.rmsperformance.co.za accepts no liability for any damages that you may suffer or any losses you may incur from the unauthorised use on your profile.
4. Goods and Pricing
4.1 All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
4.2 The stated prices on our website are in South African Rands and are only valid and effective in South Africa.
4.3 We have made every effort to accurately display the goods specifically with regard to their colour, description and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen it.
4.4 Your transaction will only be completed and you will become the owner of the goods, when we deliver the goods that you have ordered to you, or once you have collected the goods, after which you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error, for example, regarding the price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will reimburse you the Rand value you paid only if you have already paid for the cancelled order.
5. Delivery, Collection and Storage
5.1 Delivery: We will charge a delivery fee for every order you place, which will be billed at checkout. Our standard delivery which takes 3 to 5 working days is charged at R150.00 (One Hundred And Fifty Rand). As a standard delivery option we also offer over 400 Pick-Up points via “The Courier Guy”, where you may choose to collect your order instead of having it delivered. Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas. Delivery fees may change at any time. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email the company, contact details available at www.rmsperfromance.co.za.
New Generation Switchgear will arrange for delivery to your door. Our contracted delivery company delivers between 09h00 and 17h00 from Monday to Friday (excluding public holidays) and only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do our best (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control, but the new date will be communicated and agreed with you.
You need to ensure that we can access the place of delivery and that you clear the space for the goods before we deliver. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture or clear areas in preparation for the delivery.
We deliver assembled goods (if applicable), we will never assemble assemble the goods on site. We take no responsibility for any damage to goods or personal injury you or anyone else may suffer if you choose to assemble goods yourself. Goods delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. The delivery crew is not permitted to move or take away any of your
unwanted items. It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery site. We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery.
Please ensure that you or your authorised representative is available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce an original ID or driver’s licence. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You must pay any additional delivery charges that we incur if we cannot deliver the goods to you because of access problems or if you do not adhere to the appointment time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges incurred in respect of the failed deliveries and/or any storage fees and refund the balance due to you.
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We have outsourced all delivery services and we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.
5.2 Collection of Goods
You need to inform us if you would rather collect the goods from one of our distribution centres in South Africa than have them delivered to you, in which case we will agree with you on a collection date. The collection date must be confirmed at least two working days before you intend to collect the goods. You inform us if you want the goods to be assembled before collection, the name of the person who will collect the goods and the date and time of collection. The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice, as well as their original identity document or driver’s licence. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collects the goods.
6. Returns
If you are unhappy with your purchase for any reason (other than if it is defective), and wish to return it, you may do so within 7 (seven) days of the date that they are delivered to you or collected by you. The goods must be in their original condition and packaging and you must have the invoice or the delivery note/returns form. If you received the goods as a gift, the delivery note/returns form is still necessary. You cannot return goods if they have been taken apart or altered, have been permanently installed, are attached or joined to other goods or property at the delivery address, and/or reasons of public health do not allow their return.
You can contact us on our telephone number or by email and we will arrange for a courier to collect the goods within 3-10 working days. If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.
7. Payment
If you are paying by credit card, we will place a holding reserve of funds for the total cost of your online order. Final payment will only be processed on the finalisation of your order and prior to delivery. If however the order will be delivered in more than 1 batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future. When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
In the event that you return goods, it will take up to 10 working days to process a refund.